End-to-end IT Service Management consulting.
We blend ITIL v4 service value streams, COBIT 2019 governance and PRINCE2 delivery into a single, practical engagement model. The same artefacts our consultants use are also packaged into the downloadable toolkits sold on this site.
Service Strategy & Operating Model
Define the value streams, capabilities and roles your IT organisation needs to support the business. Output: a one-page operating model and a 90-day adoption plan.
Governance & COBIT Alignment
Map your existing controls to COBIT 2019 objectives, identify gaps and produce a steering committee charter your board will actually read.
Process Design & Roll-out
Incident, problem, change, request, service level and supplier management - designed, documented and rolled out with your team.
PRINCE2 Project Delivery
Project initiation documents, stage plans, exception reports and lessons learned - delivered to PRINCE2 quality criteria.
Reporting & KPI Design
Operational, tactical and executive dashboards in plain Excel - no analytics SaaS lock-in - covering the metrics that matter.
Coaching & Enablement
Half-day workshops for service desk leads and process owners. Available as add-ons to either toolkit purchase.