Pragmatic IT Service Management, delivered without the jargon.
We help IT teams put ITIL, COBIT and PRINCE2 to work in real organisations. Buy a ready-made ITSM toolkit today and have your service desk running in days, not months.
How we help
Strategy, governance and delivery across the full IT service lifecycle.
Service Strategy
Define a service operating model that connects business outcomes to IT delivery, grounded in ITIL v4 service value streams.
IT Governance
Practical COBIT 2019 control mapping, board-level reporting and steering committee tooling that won't gather dust.
Process Deployment
Incident, change, problem and request workflows shipped as editable templates ready for your service desk.
PRINCE2 Delivery
Project artefacts, stage plans and quality reviews aligned to PRINCE2 - reused across hundreds of engagements.
KPI & Reporting
Out-of-the-box KPI dashboards for incident, change and problem management - in plain Excel, no SaaS lock-in.
30-day Support
Premium toolkit buyers get email support for 30 days so the templates actually land in your organisation.
Two toolkits, one fixed price each
No subscriptions, no upsells. Pay once and download immediately after payment confirmation.
ITSM Quick Start Kit
Lightweight ITIL templates to get a service desk running in days, not months.
- Incident, Problem and Change management process templates (ITIL v4 aligned)
- RACI matrix template for a 5-role service desk
- Severity & priority classification matrix
- Service Level Agreement (SLA) one-pager template
- Editable in Microsoft Word and Google Docs
Digital download (PDF + DOCX bundle) sent to your email within 1 business hour of payment confirmation.
Premium ITSM Toolkit
Everything in the Quick Start Kit plus governance, COBIT mapping and a 90-day rollout playbook.
- Everything in the ITSM Quick Start Kit
- COBIT 2019 control mapping spreadsheet
- IT governance charter & steering committee terms-of-reference
- Service Catalogue template with sample entries
- KPI dashboard pack (XLSX) for Incident, Change, Problem and Request
- 90-day ITSM rollout playbook (PDF) with weekly milestones
- Free email support for any template question for 30 days
Digital download (PDF + DOCX + XLSX bundle) sent to your email within 1 business hour of payment confirmation.
Who we are
NAM EXIM LTD has been registered in England and Wales since 11 August 2010 (Company No. 07342938). We focus on ITSM consulting first - and now publish the templates and playbooks we use on every engagement so that smaller IT teams can benefit from the same artefacts.
Learn more about us